- Any request for cancellation or modification must be communicated to Kana Transports as soon as possible.
- Depending on the conditions of the service booked, cancellation fees may apply.
- No cancellations will be accepted after the scheduled pick-up time.
6. Customer's obligations
The customer agrees to :
- Provide accurate and up-to-date information when booking.
- Respect agreed pick-up times.
- Behave respectfully towards Kana Transports drivers and staff.
- Do not carry any illegal or dangerous substances.
In the event of non-compliance with these obligations, Kana Transports reserves the right to refuse service without refund.
7. Liability
Kana Transports is committed to providing a reliable and secure transport service. However, the company cannot be held responsible in the event of :
- Delays due to unforeseen traffic, strike or weather conditions.
- Loss, theft or damage to passengers' personal belongings.
- Non-presence of the customer at the agreed time.
8. Claims
All complaints must be sent in writing to Kana Transports within 7 days of the service, via:
📧 E-mail: transferkana@gmail.com📍 Postal address: 34 RUE DU MUGUET, 93000 BOBIGNY
9. Applicable law and jurisdiction
These terms and conditions are governed by French law. In the event of litigation, the competent courts will be those of the registered office of Kana Transports.
10. Changes to the general terms and conditions
Kana Transports reserves the right to modify these terms and conditions at any time. Users will be informed of any changes via an update on the site.
